Refund & Cancellation Policy — The Connect
Last updated: 02/09/2026
Before you publish this: the refund window and conditions below are a reasonable starting point, not something I can decide for you — this is your business decision. Adjust the numbers to match what you actually want to offer, then have it reviewed alongside the other policies. This page is also specifically checked by Razorpay before they’ll approve international payment processing for your account, so it needs to exist and be linked from your site before you request that activation.
This policy applies to employer membership plans purchased on The Connect (theconnectjobs.com), operated by Copyads FZE.
1. Candidate Registration
Candidate registration is free. There is nothing to refund, as candidates are never charged to create or use a profile.
2. Employer Membership Plans
Employer membership plans (Domestic Jobs, International Jobs, Both Plans) unlock full access to candidate CVs and direct contact details for the duration of the plan.
Refund Eligibility
- Refund requests must be made within [7] days of the original purchase date.
- A refund is available only if you have not yet unlocked/viewed any candidate CV or contact details using the plan. Once you’ve used the plan to view a locked candidate profile, the plan is considered used and becomes non-refundable, since the service (access) has already been delivered.
- Refund requests must be sent to [insert email] with your registered account email and payment reference/transaction ID.
Non-Refundable Situations
- Requests made after the [7]-day window
- Plans where candidate CVs or contact details have already been unlocked/viewed
- Accounts suspended or terminated for violating our Terms & Conditions
3. How Refunds Are Processed
Approved refunds are issued to the original payment method via Razorpay. Processing typically takes [5–7 business days] to reflect, depending on your bank or card issuer. For international card payments, banks may take longer to reflect the refund, and any currency conversion fees charged by your bank at the time of payment are not refundable by us.
4. Cancellations
Membership plans are valid for the period stated at the time of purchase and do not auto-renew unless explicitly stated at checkout. There is no separate “cancellation” action required — a plan simply expires at the end of its term. If you do not wish to continue after expiry, you don’t need to do anything; you will not be charged again automatically.
5. Changed or Incorrect Charges
If you believe you were charged incorrectly or notice a duplicate transaction, contact us immediately at [insert email / phone] with your transaction details so we can investigate and correct it.
6. Contact Us
For refund requests or questions about this policy:
Email: info@theconnectjobs.com
Phone / WhatsApp: +91 8606 122 232